Terms of Service

Last updated: 19 September 2026
Version: 2.0

ABOUT THESE TERMS

These Terms of Service govern the IT support, Microsoft 365 assistance, technology reviews, device planning, consultancy and other clearly scoped services provided by CoreBridge Technology Ltd (“CoreBridge”, “we”, “us” or “our”).

CoreBridge Technology Ltd is registered in England and Wales under company number 17334064. Our registered office is Suite RA01, 195–197 Wood Street, London E17 3NU.

These Terms apply when a client requests, purchases or uses our services. They should be read alongside the applicable quotation, proposal, Statement of Work, Service Agreement, Service Level Agreement or other written agreement.

If there is any conflict between these Terms and a specific written agreement for particular services, the specific written agreement will take precedence.

Our services are offered principally to schools, charities, businesses and other organisations acting for business, charitable, educational or professional purposes. If we agree to provide services to an individual acting as a consumer, nothing in these Terms will affect any statutory rights that cannot lawfully be excluded or restricted.

Using our website or submitting an enquiry does not, by itself, create a contract for services.

2. DEFINITIONS

In these Terms:

“Agreement” means the contractual arrangement between CoreBridge and the Client, which may include these Terms, an accepted quotation, proposal, Statement of Work, Service Agreement, Service Level Agreement or other written agreement.

“Business Day” means Monday to Friday, excluding public holidays in England and Wales.

“Client” means the school, charity, business, educational organisation or other entity purchasing or using the Services.

“Deliverables” means reports, documentation, recommendations, configurations, plans or other work products expressly included within the agreed Services.

“Fees” means the charges set out in the applicable quotation, proposal, invoice or other written agreement.

“Services” means the services expressly agreed in writing between CoreBridge and the Client.

“Third-Party Products and Services” means hardware, software, licences, subscriptions, cloud platforms, telecommunications services and other products or services supplied by an external provider.

3. OUR SERVICES

CoreBridge provides practical IT support, Microsoft 365 assistance and technology planning for schools, charities and small businesses.

Our principal service areas are:

3.1 IT Support for Schools and Small Organisations

This may include:

Remote and planned onsite IT support.
Laptop and desktop setup.
Everyday device troubleshooting.
Email and everyday application support.
Printer and basic connectivity assistance.
Classroom technology and staff-device assistance.
Basic Wi-Fi and network troubleshooting.
Liaison with broadband, telephone and specialist software suppliers.
Clearly scoped holiday or improvement projects for schools.

3.2 Microsoft 365 Support and Practical Security

This may include:

Microsoft 365 user-account administration.
Licence allocation and account reviews.
Business email and shared-mailbox support.
Microsoft Teams assistance.
Basic SharePoint and OneDrive support.
Multi-factor authentication setup and guidance.
User and administrator access reviews.
Microsoft 365 health and security reviews.
Password security and phishing-awareness guidance.

Our services focus on everyday administration and practical security improvements. Complex migrations, advanced security configurations, managed security monitoring and specialist cloud projects are not included unless they are separately agreed in writing and suitable expertise is available.

Membership of the Microsoft AI Cloud Partner Program gives CoreBridge access to Microsoft resources, training and tools. It does not imply that Microsoft guarantees or endorses our services.

3.3 IT Reviews, Device Planning and Technology Advice

This may include:

Reviews of a Client’s current IT setup.
Device inventories and lifecycle planning.
Laptop and desktop replacement planning.
Hardware lifecycle and warranty checks.
Basic IT improvement planning.
Microsoft 365 licensing and account reviews.
Reviews of existing suppliers and support arrangements.
Clearly scoped IT projects and equipment refreshes.
Practical recommendations for technology improvements.

Recommendations will be based on the Client’s operational requirements, available information, priorities, budget and the agreed scope of the review.

3.4 Specialist Projects and Partner Support

Some projects may require expertise outside CoreBridge’s normal service scope, including structured cabling, advanced networking, firewall implementation, complex server work or specialist cybersecurity services.

Where appropriate, CoreBridge may help the Client identify suitable options or coordinate with an agreed third-party specialist. Any third-party involvement, responsibilities and costs will be explained and agreed before work begins.

CoreBridge will not represent that specialist work is being delivered directly by CoreBridge where it is being provided by a third party.

3.5 Excluded Services

Unless expressly agreed in writing, CoreBridge does not provide:

24-hour or seven-day monitoring.
Guaranteed emergency or immediate response.
Unlimited technical support.
Continuous onsite cover.
Managed security operations centre services.
Guaranteed backup, disaster-recovery or data-retention services.
Penetration testing or formal cybersecurity certification.
Complex server, firewall or network infrastructure implementation.
Guaranteed recovery of lost, damaged or encrypted data.

A free consultation provides an initial discussion and general guidance only. It does not include detailed technical investigation, system access or a commitment to undertake work.

4. QUOTATIONS AND CONTRACT FORMATION

Any quotation, estimate, proposal or Statement of Work will be based on the information available when it is prepared.

Unless otherwise stated, quotations are valid for 30 days from their date of issue. After that period, CoreBridge may review the price, scope, availability and anticipated timescales.

A contract for Services will be formed only when:

The Client accepts the quotation, proposal, Statement of Work or other offer in writing; and
CoreBridge confirms its acceptance or begins delivering the agreed Services.

The Agreement should specify the scope, Deliverables, Fees, responsibilities, assumptions and anticipated schedule.

CoreBridge may decline a request before a contract is formed where the requested work falls outside our expertise, availability, risk tolerance or operational capability.

Any change to the agreed scope must be approved in writing. Additional work may result in additional Fees and revised timescales.

5. CLIENT RESPONSIBILITIES

The Client agrees to:

Provide accurate, complete and current information reasonably required to assess and deliver the Services.
Identify an authorised contact who can provide instructions and approve decisions.
Provide timely and safe access to relevant personnel, premises, systems, accounts, equipment and documentation.
Obtain the necessary permissions and authorisations for CoreBridge to access or administer the Client’s systems.
Ensure that software, hardware and Third-Party Products and Services are properly licensed and supported.
Maintain suitable backups of important data before significant changes, maintenance or project work.
Maintain appropriate security controls, including supported software, security updates, strong passwords, multi-factor authentication, endpoint protection and appropriate network security.
Promptly report suspected security incidents, system failures or unauthorised access that may affect the Services.
Inform CoreBridge about safeguarding, health and safety, access-control or site-security requirements before an onsite visit.
Follow reasonable technical, security and operational recommendations provided by CoreBridge.
Use the Services lawfully.
Pay all agreed Fees by the applicable due date.

CoreBridge will not be responsible for delays, additional work or failure to deliver Services where this results from incomplete information, unavailable access, unsupported technology, inadequate Client security, missing permissions or another failure by the Client to meet these responsibilities.

CoreBridge may refuse or suspend work where proceeding would create an unacceptable security, safety, legal or operational risk.

6. OUR RESPONSIBILITIES

CoreBridge will:

Deliver the agreed Services with reasonable skill and care.
Work within the accepted scope and communicate where additional work may be required.
Use appropriately skilled personnel or agreed third-party specialists.
Take reasonable measures to protect Client information and credentials entrusted to us.
Keep the Client informed about significant issues affecting agreed work.
Provide practical recommendations based on the information reasonably available.
Minimise avoidable disruption when performing planned work.
Comply with applicable laws relevant to the Services we provide.

Unless a response or resolution target is expressly included in a written Service Level Agreement, any timescale given is an estimate and not a guaranteed service level.

We aim to acknowledge general enquiries within one Business Day. This is a service objective and not a guaranteed response or resolution time.

7. FEES AND PAYMENT

Fees will be stated in the applicable quotation, proposal, Statement of Work, invoice or other written agreement.

Unless otherwise agreed in writing:

Fees are payable in Pounds Sterling.
Payment is due within 30 days of the invoice date.
Payment must be made using the method stated on the invoice.
VAT will only be added where legally applicable and will be clearly shown on the quotation and invoice.

CoreBridge may require a deposit or payment in advance before:

Beginning a project.
Reserving significant time or resources.
Ordering equipment.
Purchasing licences or subscriptions.
Incurring third-party costs on the Client’s behalf.

The Client will be responsible for approved, non-cancellable third-party costs incurred on its behalf.

If an invoice is disputed, the Client should notify CoreBridge promptly and before the due date, explaining the reason for the dispute. Any undisputed amount must still be paid by the due date.

Where a commercial invoice remains overdue, CoreBridge may, where applicable:

Charge statutory interest and recoverable costs under the Late Payment of Commercial Debts (Interest) Act 1998.
Suspend or withhold further Services after providing reasonable notice.
Delay new work until overdue amounts have been paid.
Recover reasonable debt-collection costs where legally permitted.

Fees for completed Services are non-refundable, subject to any statutory rights that apply.

8. REMOTE AND ONSITE SUPPORT

8.1 Remote Support

Where appropriate, CoreBridge may use remote-access technology to investigate and address technical issues.

By requesting and approving a remote-support session, the Client authorises CoreBridge to access the relevant device or system solely for the agreed purpose.

The Client is responsible for ensuring that:

Appropriate authority has been obtained.
A suitable internet connection is available.
Relevant users are informed where necessary.
Important data has been backed up before significant changes.
Access can be provided securely.

CoreBridge will take reasonable precautions during remote sessions but cannot guarantee that every issue will be resolved during a single session.

8.2 Onsite Support

Onsite support will be provided only by prior arrangement and subject to availability.

The Client must provide:

Safe and reasonable access to the premises.
Access to the relevant equipment and facilities.
An authorised representative where required.
Advance details of health and safety, safeguarding and site-security requirements.

Additional charges may apply for travel, parking, congestion charges or onsite work falling outside the agreed scope. Any foreseeable additional charges will be communicated before the visit where reasonably practicable.

9. MICROSOFT 365 AND CLOUD SERVICES

Microsoft 365 and other cloud platforms are provided by third parties and remain subject to the provider’s licences, service terms, privacy policies and availability.

The Client acknowledges that:

CoreBridge does not own or operate Microsoft 365 or other third-party cloud platforms.
CoreBridge cannot guarantee the availability or performance of a third-party cloud service.
The Client must maintain valid licences and subscriptions unless CoreBridge has expressly agreed to coordinate their procurement.
The Client remains responsible for its data, authorised users and lawful use of its cloud environment.
Users must protect their credentials and use multi-factor authentication where available.
Microsoft and other providers may change their platforms, features, prices and licence terms independently of CoreBridge.

CoreBridge does not guarantee protection against every cyber threat, outage, configuration error or instance of data loss.

Unless expressly included in the Agreement, CoreBridge does not provide guaranteed Microsoft 365 backup, archival, disaster recovery, long-term data retention or continuous monitoring.

Where CoreBridge receives administrative access, that access will be used only to provide the agreed Services and will be appropriately restricted and protected.

CoreBridge may suspend administrative activity where continuing would create a security or legal risk.

10. THIRD-PARTY PRODUCTS AND SERVICES

CoreBridge may recommend, configure or coordinate Third-Party Products and Services where this is expressly included within the agreed scope.

Third-Party Products and Services remain subject to the relevant provider’s:

Terms and conditions.
Licence agreements.
Warranties.
Service levels.
Privacy policies.
Acceptable-use requirements.
Pricing and availability.

The Client is responsible for maintaining valid licences, subscriptions, warranties and support agreements unless CoreBridge has agreed otherwise in writing.

Where CoreBridge coordinates a purchase, the Agreement will state whether the contract is directly between the Client and the supplier or whether CoreBridge is procuring the item on the Client’s behalf.

Manufacturer or supplier warranties remain the responsibility of the applicable third party unless CoreBridge expressly agrees otherwise.

CoreBridge will use reasonable care when making recommendations but cannot guarantee that third-party products will remain available, compatible, secure, supported or unchanged.

CoreBridge will not be responsible for failure caused solely by the acts, omissions, outages, product changes or decisions of an external provider, except to the extent that CoreBridge has failed to exercise reasonable skill and care in providing the agreed Services.

11. CONFIDENTIALITY

Each party must keep the other party’s Confidential Information secure and use it only for purposes connected with the Agreement.

Confidential Information may include:

Business and financial information.
System and network information.
Account details and security configurations.
Documentation and internal procedures.
Pricing and commercial information.
Personal data.
Other information that is identified as confidential or would reasonably be understood to be confidential.

Each party will restrict access to people who have a legitimate need to know and who are subject to appropriate confidentiality obligations.

These obligations do not apply to information that:

Is already lawfully public.
Was lawfully known before disclosure.
Is lawfully received from another source without a confidentiality restriction.
Is developed independently.
Must be disclosed by law, a court or a regulatory authority.

Confidentiality obligations continue after the Services end for as long as the information remains confidential.

12. DATA PROTECTION

Each party will comply with its obligations under the UK General Data Protection Regulation, the Data Protection Act 2018 and other applicable data-protection legislation.

Where CoreBridge determines why and how personal data is processed, it will act as a Data Controller and process that information in accordance with its Privacy Policy.

Where CoreBridge processes personal data on behalf of a Client, it will act as a Data Processor and:

Process personal data only on documented instructions, unless otherwise required by law.
Apply appropriate technical and organisational security measures.
Limit access to authorised people who require it.
Notify the Client without undue delay if CoreBridge becomes aware of a relevant personal-data breach.
Assist the Client with applicable data-protection obligations where reasonably required and included within the agreed scope.
Return or securely delete personal data at the end of the Services where appropriate, subject to legal and legitimate record-retention requirements.

Where required by applicable law, the parties will enter into an appropriate Data Processing Agreement before CoreBridge begins processing personal data on the Client’s behalf.

The Client is responsible for:

Establishing an appropriate lawful basis for the processing.
Providing necessary privacy information to affected individuals.
Obtaining any necessary permissions.
Giving lawful and documented instructions.
Ensuring that CoreBridge is not asked to process personal data unlawfully.

Further details about CoreBridge’s handling of personal information are provided in our Privacy Policy.

13. INTELLECTUAL PROPERTY

CoreBridge or its licensors retain ownership of the website, branding, original content, templates, methodologies, processes, tools and pre-existing materials used to provide the Services.

The Client retains ownership of information, documents, trademarks, data and other materials supplied to CoreBridge. The Client grants CoreBridge a limited right to use those materials only as necessary to provide the agreed Services.

Once all applicable Fees have been paid, the Client may use Client-specific Deliverables for its own internal organisational purposes, unless the Agreement states otherwise.

Ownership of specially commissioned material or any wider right to reproduce, modify, publish or distribute Deliverables must be expressly agreed in writing.

Third-party software, documentation, trademarks and other intellectual property remain the property of their respective owners.

14. SERVICE AVAILABILITY AND SECURITY LIMITATIONS

Services are provided according to the agreed scope, schedule, published business hours and available resources.

Unless expressly stated in a Service Level Agreement, CoreBridge does not guarantee:

Continuous or uninterrupted availability.
Immediate response or resolution.
Resolution during a single support session.
Any particular level of uptime.
That all technical faults or vulnerabilities can be identified or corrected.
That systems will be completely protected against malware, cyberattacks, phishing, unauthorised access or data loss.

Issues may require further investigation, replacement equipment, software updates, third-party involvement or separately scheduled work.

CoreBridge is not responsible for outages or disruption caused by Microsoft, internet providers, telecommunications companies, utilities, software vendors or other third parties outside our reasonable control.

Cybersecurity is a shared responsibility. The Client remains responsible for maintaining appropriate organisational policies, user awareness, backups and security controls unless specific responsibilities have been assigned to CoreBridge in writing.

15. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits liability for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Any liability that cannot lawfully be excluded or limited.

Subject to the above and to the fullest extent permitted by law, CoreBridge will not be liable for indirect or consequential loss, including:

Loss of anticipated profits or savings.
Loss of business, contracts, goodwill or reputation.
Loss of productivity.
Business interruption.
Loss or corruption of data, except to the extent directly caused by CoreBridge’s failure to exercise reasonable skill and care.
Loss arising from a third-party outage or failure outside CoreBridge’s reasonable control.
Loss caused by the Client’s failure to maintain appropriate backups or implement agreed security recommendations.
Loss caused by incomplete, inaccurate or unauthorised instructions supplied by the Client.

CoreBridge’s total aggregate liability arising from a particular Agreement will not exceed the total Fees paid or payable for the specific Services giving rise to the claim during the 12 months preceding the event giving rise to the claim, unless a different limit is expressly agreed in writing.

The Client remains responsible for maintaining appropriate backups unless CoreBridge has expressly agreed in writing to provide a defined backup service.

16. SUSPENSION AND TERMINATION

Either party may end the Services in accordance with the applicable Agreement.

Where no notice period has been specified for ongoing Services, either party may terminate them by giving at least 30 days’ written notice.

For one-off work, the Client may request cancellation before completion, but must pay for:

Work completed up to the cancellation date.
Time and resources already reasonably committed.
Approved, non-refundable third-party costs.
Equipment, licences or subscriptions ordered with the Client’s approval.

CoreBridge may suspend or terminate Services where:

An undisputed invoice remains unpaid after reasonable notice.
The Client materially breaches the Agreement.
The Client requests unlawful, unsafe or unauthorised activity.
Continuing the work would create an unacceptable security risk.
The Client behaves abusively or threateningly towards CoreBridge personnel or contractors.
Continuing would cause CoreBridge to breach a law or third-party obligation.
The Client becomes insolvent or ceases trading.

Where reasonably possible, CoreBridge will provide notice and an opportunity to remedy the issue before termination.

When Services end:

Outstanding Fees become payable.
CoreBridge will stop providing the terminated Services.
Each party will return or securely delete the other party’s information where appropriate and legally permissible.
Client property held by CoreBridge will be returned subject to payment of applicable charges.
The Client remains responsible for backing up and retrieving its data.

Migration, handover or exit assistance may be provided under a separately agreed scope and may involve additional Fees.

17. FORCE MAJEURE

Neither party will be responsible for delay or failure caused by circumstances beyond its reasonable control, including:

Natural disasters, fire or major accidents.
War, terrorism, civil unrest or sabotage.
Epidemics, pandemics or public-health emergencies.
Government action or changes in law.
Industrial disputes or significant labour shortages.
Widespread electricity, telecommunications, internet, cloud-platform or data-centre failures.
Serious cyberattacks beyond the affected party’s reasonable control.

The affected party will take reasonable steps to minimise disruption and resume performance when reasonably possible.

If the circumstances continue for an extended period and materially prevent performance, either party may terminate the affected Services by providing reasonable written notice.

This section does not remove the Client’s responsibility to pay Fees that became due before the event.

18. WEBSITE USE

The CoreBridge website provides general information about our business and Services. Website content does not constitute a binding offer or replace advice based on a Client’s particular circumstances.

We take reasonable care to keep website information accurate and current but do not guarantee that it will always be complete, error-free or up to date.

Visitors must not:

Use the website unlawfully.
Attempt to gain unauthorised access to the website or associated systems.
Introduce malware or harmful code.
Interfere with the operation or security of the website.
Copy or commercially exploit our original website content without permission.

We may update, suspend or remove website content where reasonably necessary.

19. CHANGES TO THESE TERMS

CoreBridge may update these Terms to reflect changes in its Services, business operations or legal obligations.

Updated Terms will apply to future enquiries and Agreements entered into after the updated version is published.

Changes to these website Terms will not automatically alter an existing signed Agreement. Any material change to an existing Agreement must be made in accordance with that Agreement or agreed in writing by both parties.

20. DISPUTES AND GOVERNING LAW

The parties will first attempt to resolve any complaint or dispute through good-faith discussion.

These Terms and any associated non-contractual dispute will be governed by the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction, except where applicable law requires otherwise.

Nothing in these Terms affects any statutory right or legal remedy that cannot lawfully be excluded.

21. CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

CoreBridge Technology Ltd
Suite RA01
195–197 Wood Street
London
E17 3NU

Telephone: 020 4610 0849
Email: info@corebridgetechnology.co.uk
Website: www.corebridgetechnology.co.uk

Registered in England and Wales
Company number: 17334064